FAQs
How long does it take to ship my unit/bundles?
Orders before 3:00 PM EST (Mon-Fri) are processed and shipped same day, excluding holidays. Orders on weekends and holidays are processed and shipped on Monday or the next business day! Standard shipping is 3-5 business days. Express is 1-2 business days!
What is the price of shipping?
Standard shipping is FREE for our Queens, of course! Express shipping will be determined at the time of payment.
Where is my tracking number?
Tracking number will be emailed to you via the shipping confirmation email you will receive within 24 hours of your order being shipped.
How long will this unit and/or these bundles last?
To make the most out of your unit and/or bundles, handle your hair gently! The units/bundles are high quality, so you’re halfway there. Shampoo gently, blow-dry mindfully, and condition your unit/bundles at least once a week, and it will remain in great quality. Units can last up to 1 year with proper care.